Thursday, May 17, 2012

Privacy Policy

We care about your privacy. This privacy policy outlines what information we collect on this web site and how we use it. This site is administered by Contac Services Inc.

What Information we Collect

There are many places on this site where you can share your personal information with us.

    Registration
  • Our site gives you the opportunity to register with us. Registration is required before certain site features can be used. Our registration forms request general contact information including your name, email address and password. Your email address is also your site username.
  • For our internal purposes, we use this information to communicate with you and provide services to you that are a more personalized experience on our site. For example, your registration allows you to access features of the site including an online store, concert information, promotions, etc. We use aggregate demographic and profile information about our audience in order to improve our service, for marketing purposes and/or for industry reporting purposes.

    • Anti-Spam
  • We are against spam and work hard to ensure that all communications we send out are targeted to interested audiences that have registered with eContac.
  • As a member of eContac, we will occasionally send you emails regarding new products, new functionalities or new services that have been added to improve your experience of our site.
  • If you prefer not to receive these communications, please contact us at support@e-contac.com, by telephone at 1-800-667-8197or by using the unsubscribe link present in our email communications.

    • Communications with Us
  • We have features where you can submit information to us (such as when contacting us with a question or feedback). We will retain your emails and other information you submit to us for our internal purposes to help us to serve you better.

    • Communications with others
  • We may offer features where you can send information to others, such as a 'Tell a Friend' feature or for sending an e-brochure. We will use the contact information you enter to send the email.

    • Automatic Data Collection
  • Our web sites have features that automatically collect information from users to assist us in creating sites that honour our users' preferences and serve their needs.
  • Some of our sites use cookies, which are small data files containing information about the user that are stored on the user's hard drive. Cookies are used to make login to our sites easier (such as remembering usernames and passwords). If users reject cookies, they may be limited in using some areas of our sites. Cookies can also enable us to track users' movements and target their interests to enhance their experience on our sites.
  • For internal purposes, we may gather information such as the date, time, browser type, navigation history, and IP address of all visitors to our site(s). We use this information for our internal security audit log, trend analysis, system administration and to gather broad demographic information about our user base for aggregate use.

    • With Whom Your Information is Shared
  • Other than as set forth in this policy, we do not share your personally identifiable information with other companies, apart from our suppliers and distributors involved in providing our service to you which agree to use it only for that purpose and to keep the information secure and confidential. We will also disclose information when required to do so by law, which includes but is not limited to the following: in response to a court order, a subpoena or other legal obligation, in response to a law enforcement agency's request, and in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interfering with (either intentionally or unintentionally) our rights or property.
  • We may share (provide and receive) aggregate information which is not personally identifiable with others. This information may include demographic data such as the gender and/or geographic location of groups of users, but it will not include personal information (such as your name or email address). We use aggregate demographic information about our audience in order to improve our service, for marketing purposes and/or industry reporting purposes.

    • Access
  • If a user's personally identifiable information changes, we endeavour to provide a way to correct or update that user's personal data. Please feel free to contact us if you have any questions regarding making changes to your data.

    • Data Collection from Children
  • We do not knowingly collect personal information from children under 13 without appropriate parental notice and consent. If you are under 13, please do not attempt to use this site or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us. We are committed to protecting children's privacy.

    • Security
  • Security for all personally identifiable information is extremely important to us. We store your personal information securely and use special procedures designed to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration or destruction.

    • Third Party Suppliers

  • Contac provides you with the opportunity to access products and services from third parties. We may provide links to other sites. We are not responsible for those other sites, their privacy policies or how they treat information about their users and we advise you to check their privacy policies. Contac has no access or control over your personal information collected from third party sites.

    • Privacy Policy Changes
  • We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time.

    • Contact Us
  • If you have any questions or complaints about our privacy practices, please feel free to contact us:
  • By phone:
    1-800-667-8197 (Monday to Friday, 9am-5pm EST, excluding Canadian statutory holidays).
    If you phone when we're closed or if the phones are busy, feel free to leave us a message and we will get back to you the next business day. By email:
    support@e-contac.com
    By mail:
    Contac Services Inc.
    6600 Dennett Place
    Delta BC
    V4G 1N4 Canada